At Farmgate & Twine, we take care in preparing your purchases for their journey. Our shipping arrangements are designed to offer clear, fair delivery costs, with extra consideration given to pieces that need special handling.

DOMESTIC SHIPPING

Standard shipping is $22.00 per eligible order within Australia, including mainland Australia and Tasmania. Complimentary standard shipping applies to eligible Australian orders of $300.00 or more.

These offers apply to standard parcels. Items requiring individually quoted freight, including certain fragile, bulky or oversized products, are excluded from both the flat rate and complimentary shipping offers. Some remote addresses or locations with special delivery requirements may also need an individual freight quote. Relevant exclusions will be identified on product pages or during ordering wherever applicable.

FRAGILE, BULKY & OVERSIZED ITEMS

Some items need additional protective packaging or a different delivery arrangement because of their size, weight or delicate nature. For these pieces, we may arrange a separate shipping quote based on your items and delivery location.

Where a further freight charge is required, we will explain the cost and seek your approval before collecting any additional payment or dispatching your order. Any shipping amount already paid at checkout will be credited towards the agreed freight charge. If you choose not to proceed following the quote, we will cancel the affected order and refund the amount paid for it, including its shipping charge.

If you would like a quotation before ordering, email info@farmgateandtwine.com.au with your selected items and delivery postcode.

ORDER PROCESSING & DELIVERY

Standard orders are generally dispatched within 2–4 business days, excluding weekends and public holidays. We use Australia Post for standard domestic deliveries and provide tracking by email where the service supports it. Tracking details may take some time to become active.

Delivery times depend on your destination and the carrier's network. Please allow extra time during peak periods, including Christmas. Fragile, bulky or oversized orders may take longer to prepare, package and arrange for delivery; we will advise you if additional time is needed. Delivery estimates are guides rather than guaranteed dates, and we will communicate significant delays as soon as practicable.

LOCAL COLLECTION

We offer complimentary local collection for customers wishing to collect their purchases directly from Farmgate & Twine.

Simply select Local Collection at checkout. Once your order is ready, you will receive an email with collection details and instructions.

Gift wrapping or special packaging can be arranged upon request. Any additional costs will be communicated at the time of ordering, allowing you to choose the most suitable option for your purchase.

Please wait for your confirmation email before arriving to collect your order.

INTERNATIONAL SHIPPING

We welcome international orders. Available shipping options and charges are displayed at checkout where supported. International freight may be quoted individually where an order requires additional packaging or special delivery arrangements. If a revised quote is required after an order is placed, we will seek your approval before collecting any additional payment or dispatching the order. You may decline the revised quote and receive a refund for the affected order, including shipping paid.

International delivery charges vary with destination, parcel size, weight and packaging requirements. Customs duties, import taxes, VAT and local carrier or clearance fees may apply. Any amounts collected at checkout will be shown before payment; charges not collected at checkout may be payable by the recipient, subject to local rules. International delivery may also be delayed by customs processing.

For assistance or a freight estimate before ordering, email info@farmgateandtwine.com.au with your items and destination.

ORDER DETAILS & CHANGES

Please check your delivery address and order details before completing checkout. If you need to correct an address, change an order or request cancellation, contact us as soon as possible at info@farmgateandtwine.com.au. We will assist where possible before dispatch; changes are not possible once a parcel is in transit.

If incorrect address details lead to additional redelivery costs, we will discuss available options and any applicable charge with you before proceeding. This does not affect your rights under Australian Consumer Law.

DELIVERY CONCERNS

If a parcel is delayed, missing or arrives damaged, please contact us at info@farmgateandtwine.com.au with your order number so we can investigate and assist. For damage, photographs of the item and packaging are helpful, and we ask you to retain the packaging where practical.

Nothing in this policy limits your rights under Australian Consumer Law, including rights relating to faulty goods, damaged deliveries or non-delivery. Further information about returns and remedies will be available in our Returns & Refunds Policy.

CONTACT

For shipping questions, international enquiries, freight quotations or collection arrangements, please email info@farmgateandtwine.com.au