SHIPPING AND RETURNS

RETURNS
Farmgate and Twine wants all customers to be happy with their selected purchases, which is why we offer a returns policy. Our policy lasts 10 days from receipt. Notify us via email info@farmgateandtwine.com.au
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund (if this has not already been agreed on). If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items
cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@farmgateandtwine.com.au and follow instructions. At this point we may ask for a photo proof and depending on outcome may ask you to send your item to
76 Tumut Street, Adelong New South Wales AU 2729.
Shipping costs will be covered by F&T for a genuine fault at the discretion of F&T.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent.
SHIPPING ADDRESS
To return your product mail to:
76 Tumut Street, Adelong New South Wales AU 2729
You will be responsible for paying for your own shipping costs for returning your item - unless in the case for damaged/default as mentioned above. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance, as there is no guarantee that we will receive your returned item.