SHIPPING AND RETURNS
Flat Rate Shipping is at a cost of $15 per general order. If the base cost is less to pack and ship your items Farmgate and Twine will upgrade to Express Post for the added value. With products listed as 'Bulky' or 'Large' these require an additional charge, with a notification for payment will be emailed to customers. Please note that Farmgate & twine cannot be held responsible for lost goods by Australia Post. If you would like additional insurance taken out on an order please email and this can be arranged. Tracking identification is emailed for all orders when they are posted - Please refer to this link when tracking your delivery.
Farmgate and Twine wants all customers to be happy with their selected purchases, which is why we offer a returns policy. Our policy lasts 10 days from receipt. Generally you will need to notify us via email email@example.com - However during the 2020/21 holiday period (while we are taking a break from Dec 14th until week beginning 1st February 2021) please send item back with enclosed note for explanation.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund (if this has not already been agreed on). If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Only regular priced items may be refunded, unfortunately sale items
cannot be refunded or exchanged.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and follow instructions. At this point we may ask for a photo proof and depending on outcome may ask you to send your item to
67 Tumut Street, Adelong New South Wales AU 2729.
Shipping costs will be covered by F&T for a genuine fault at the discretion of F&T.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent. Keeping in mind this must be within the 10 days of parcel arriving at destination address.
To return your product mail to:
67 Tumut Street, Adelong New South Wales 2729
You will be responsible for paying for your own shipping costs for returning your item - unless in the case for damaged/default as mentioned above. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance, as there is no guarantee that we will receive your returned item.